Your Store Wizards offers free support for our apps, tools, and store features, along with a collection of frequently updated support articles to help you learn how to use our different products.
Our Your Store Tools suite, along with select apps, offer the ability to request support directly from the dashboard or in-app links. If you’d like, you can also email us at help@yourstorewizards.com. Please make sure to let us know which app, tool, or store feature you need help with along with details about the issue. It’s helpful to include screenshots or error messages in your request, if available.
Support is available Monday through Friday from 9am to 5pm ET and we strive to answer all support requests in one to two business days. Your Store Tools Plus and Premium subscribers receive same business day support. Support is not available on weekends or holidays.
Jump to Section:
Your Store Tools Setup & General Information
| BigCommerce Version | Shopify Version | |
| Creating an Account | Click Here | Coming Soon! |
| Adding a User | Click Here | Click Here |
| Removing a User | Click Here | Click Here |
| Changing User Access | Click Here | Click Here |
| Release Notes | Click Here | Click Here |
| Terms of Service | Click Here | Click Here |
Support Article Index for Tools
| BigCommerce Tools Version | Shopify Tools Version | |
| Bulk Coupon Creator | Click Here | Not Available |
| CopyCat Category Duplicator | Click Here | Not Available |
| CWV Monitoring | Click Here | Click Here |
| Download Product Images | Click Here | Not Available |
| Export Bulk Prices | Click Here | Not Available |
| Export Categories | Click Here | Not Available |
| Export Complex Rules | Click Here | Not Available |
| Export Price Lists | Click Here | Not Available |
| Export Price List Bulk Prices | Click Here | Not Available |
| Export Products | Click Here | Not Available |
| Export Variants | Click Here | Not Available |
| Find Missing Data | Click Here | Click Here |
| Find Missing Images | Click Here | Click Here |
| Import 301 Redirects | Click Here | Not Available |
| Import Categories | Click Here | Not Available |
| Import Complex Rules | Click Here | Not Available |
| Import Products | Click Here | Not Available |
| Magic Edit for Google Chrome | Click Here | Click Here |
| Update Bulk Prices | Click Here | Not Available |
| Update Catalog Prices | Not Available | Click Here |
| Update Guest Orders | Click Here | Not Available |
| Update Inventory | Click Here | Click Here |
| Update Price List Bulk Prices Updater | Click Here | Not Available |
| Update Price Lists | Click Here | Not Available |
| Update Prices | Click Here | Click Here |
| Update Variants | Click Here | Not Available |
| Upload Images in Bulk | Click Here | Click Here |
| WebDAV File Manager | Click Here | Not Available |
Support Article Index for Apps
| BigCommerce App Store Version | Shopify App Store Version | |
| Back In Stock Wizard 1.0 (Deprecated) | Click Here | Not Available |
| Back In Stock Wizard 2.0 | Click Here | Click Here |
| Bulk Coupon Creator | Click Here | Not Available |
| CopyCat Single Storefront | Click Here | Not Available |
| CopyCat Multi Storefront | Click Here | Not Available |
| Custom Field Populator | Click Here | Not Available |
| Feed Wizard | Click Here | Click Here |
| Magic Edit for Google Chrome | Click Here | Click Here |
| Magic Sorter | Click Here | Click here |
| Search Magic | Click Here | Click Here |
| WebDAV File Manager | Click Here | Not Available |
Support Article Index for Store Features
| BigCommerce Version | Shopify Version | |
| Cart Drawer | Click Here | Not Available |
| MegaNav | Click Here | Not Available |
| Minimum Order Enforcer | Click Here | Not Available |
| Options Tool Tip | Click Here | Not Available |
| Product Labels | Click Here | Not Available |