This guide is for users who installed the Bulk Coupon Creator via Your Store Tools. If you installed the Bulk Coupon Creator via the BigCommerce App Store and access it via your store’s control panel, instructions for that version can be found here.

This tool allows you to create, view, and export coupons in bulk for existing promotions as well as view the status of your existing promotions.

To use the tool, you must first create a coupon promotion in BigCommerce.


Article Contents

This support article contains several sections which can be accessed quickly by clicking the appropriate link below:


Note for Accounts Created Prior to November 29, 2023

If you created a Your Store Tools account prior to November 29, 2023, you will need to create new API keys that give Your Store Tools access to modify promotions. If this is not done, you will receive errors when trying to create coupons. For details on how to create new API keys, click here.


View Existing Promotion Details

From the Bulk Coupon Creator tile, choose View Promotions:

Choose the promotion you want to view the details for and click View Promotion Details:

The details screen will show:


Create Coupon Codes in Bulk via Wizard

Select the storefront and the promotion you want to create coupons for. Once your coupon promotion is selected, click Next to begin to create coupons in bulk.

Choose Create via Wizard from the drop down:

The wizard will ask you to set:

Once your formatting has been set, a sample of the coupon code will be shown in the example box at the bottom of the screen.

Once you have verified the coupon details are correct, click Next.

By default, Your Store Tools will email you when the process is complete.  If you choose to receive this notification, verify your email address is correct before clicking Submit. A notification will also appear in the notification center.


Create Coupon Codes in Bulk via Import

Select the storefront and the promotion you want to create coupons for. Once your coupon promotion is selected, click Next to begin to create coupons in bulk.

Choose Import from File from the drop-down:

Your CSV file should contain a header row with the following fields:

Once your file is uploaded, click Next to map your fields:

Click Next.

By default, Your Store Tools will email you when the process is complete.  If you choose to receive this notification, verify your email address is correct before clicking Submit. A notification will also appear in the notification center.


Export Bulk Coupon Codes

Once your bulk coupons are created, you can download an Excel file with a list of all codes by selecting View Promotions from the Bulk Coupon Creator tile:

Find the promotion you want to download the coupons for and select Export All Coupons if you want to download all the coupons created for the select promotion.

Once you’re ready to export, you will be asked to select a date and file format:

Once selected, click on Export Coupons:

Depending on the number of coupon codes you’re exporting, the process may take a while to complete.

When complete, the file will be saved to your computer as an Excel file.


Frequently Asked Questions

How many coupons can I create at a time?

The Bulk Coupon Creator will allow you to create up to 500,000 coupons at once using the wizard.

If I’m generating 5,000 codes for a promotion that already has 5,000 codes, is there a chance the tool will create duplicate coupon codes?

No. During the coupon creation process, we run a check of existing coupon codes in the promotion to ensure that no duplicates are created.

Why can’t I view the coupon codes in my store?

When coupons are created in bulk, the latest version of BigCommerce Promotions does not allow you to view individual coupon codes in the store.

How long does it take to create a bunch of bulk coupons?

The Bulk Coupon Creator is subject to rate limits imposed by BigCommerce, depending on how many coupons you’re creating, it can take several minutes to complete. We suggest selecting the option to be notified by email when the job is completed. You can also check the status on the tool tile or look for a notification in the notification center.

Can I use the same coupon codes in more than one promotion?

No. If during the process of creating coupon codes, the Bulk Coupon Creator finds a code that was previously used in a different promotion, it will not create a code. We encourage you to use a unique prefix or suffix when creating codes to prevent this. In the event a duplicate is discovered, the number of coupon codes created will be short by the amount of duplicates.

I tried to create 300,000 coupons, but only 299,990 were created. Why?

If there are errors during the creation process, you’ll receive an email and/or notification with a file to download showing the errors. The most common error is a time-out error where BigCommerce temporarily becomes unresponsive to an API request. When time-outs occur, our tool will continue on with the job but will not re-attempt the requests that timed out which would account for the discrepancy.

Why did it take a few minutes for my export file to be generated?

If you’re exporting a large number of coupon codes, it may take a minute or two for the export to complete based on server load and resources.


Did you find an error or need additional support? Contact us at support@yourstorewizards.com to let us know!