WebDAV File Manager App for BigCommerce

Install WebDAV from the App Store 

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What It Does

BigCommerce stores images, downloadable files, theme assets, documents, and other files in a storage area called WebDAV.

Normally, accessing WebDAV requires a separate desktop program. WebDAV File Manager places a complete file-management interface inside your BigCommerce administration area instead.

The app includes the following pages:

• Dashboard – A visual Media Manager for uploading and organizing images, PDFs, and videos.
• File Library – A complete file explorer for everything stored in your WebDAV account.
• WebDAV Settings – The connection details used to access your store’s files.
• Billing – Subscription and billing information.
• Contact Us – Access to support.

You can perform common file-management tasks directly in your browser, including:

• Browse files and folders.
• Upload new files.
• Create folders and text files.
• Rename files and folders.
• Edit supported text files.
• Preview images and documents.
• Download files.
• Copy public file URLs.
• Delete files and folders.

When Should You Use This?

• You want to manage your store’s files without installing a desktop WebDAV program.
• You need to organize product images, PDFs, videos, downloads, or theme assets.
• You want to upload several files directly from your browser.
• You need to create or rename folders.
• You want to make a quick change to an HTML, CSS, CSV, or other text file.
• You need a public URL for a file to use on a product page, content page, or email.
• You want to preview images without downloading them first.
• You need access to all files stored in your BigCommerce WebDAV account.

Before You Get Started

• Install the WebDAV File Manager app in your BigCommerce store.
• Complete the app’s setup and billing steps.
• The app subscription is $10 per month.
• Locate your WebDAV Path, Username, and Password in the BigCommerce control panel.
• Confirm that the credentials belong to the correct BigCommerce store.
• Decide whether public file links should use your store’s CDN URL.

First-Run Setup

The first time you open WebDAV File Manager, the app guides you through a short setup process.

WebDAV Settings

The connection details are entered during setup and can be updated later from the WebDAV Settings page.

Field	Required?	What It Means
WebDAV Path	Yes	The WebDAV address supplied by BigCommerce. It usually ends with /dav.
WebDAV Username	Yes	The WebDAV username provided in your BigCommerce control panel.
WebDAV Password	Yes	The WebDAV password supplied by BigCommerce. When editing the settings later, leave this field blank to keep the password already saved.
Use CDN URL	No	When enabled, Copy URL returns a fast, public CDN link that can be used on product pages, content pages, or in emails.

After the settings are saved successfully, the app displays:

WebDav Settings Updated

The Dashboard: Media Manager

The app opens on Welcome to your WebDAV File Manager Dashboard!

The Dashboard includes a visual Media Manager designed for working with images, PDF documents, and video files.

• Media appears in a visual grid.
• Items are organized into folders.
• Select Upload in the header to add images, PDFs, or videos.
• Select an item to view its information in the details panel.
• Use the help icon at the top of the screen for assistance.

The File Library

File Library provides a complete explorer for all files and folders in your BigCommerce WebDAV storage.

You can navigate using:

• The folder tree on the left side of the screen.
• The breadcrumb path at the top.
• Double-clicking or opening folders from the file list.
• The Go Up option in the toolbar.

The file list displays each item’s:

• Name
• Size
• Type
• Date

Folders are listed before files.

File Library Toolbar

Option	What It Does
Go Up	Moves to the parent folder of the folder currently open.
Refresh	Reloads the current folder to display recently added or changed files.
Upload Files	Opens the drag-and-drop upload area. Files are uploaded into the folder currently being viewed.
New Folder	Creates a new folder inside the current folder.
New File	Creates a new text file in the current folder.
Rename	Changes the name of the selected file or folder.
Delete	Permanently deletes the selected files or folders.
Fullscreen	Expands the File Library interface for a larger working area.

Selecting and Opening Files

• Click an item once to select it.
• Use Ctrl-click on Windows or Command-click on macOS to select multiple items.
• Double-click a file to preview or open it.
• Double-click a folder to open it.
• Right-click a file to display additional actions.

Right-Click Actions

Action	What It Does
Open	Opens or previews the selected file.
Edit	Opens a supported text file in the built-in editor.
Download	Downloads the selected file to your computer.
Copy URL	Copies a link to the file. When Use CDN URL is enabled, the copied link uses the public CDN address.
Rename	Changes the file’s name.
Delete	Permanently removes the file from your store.

Uploading Files

Select Upload Files to open the drag-and-drop upload area.

• Uploaded files are placed in the folder currently open.
• You can drag files into the upload area or select them from your computer.
• The updated files appear in the library after the upload completes.
• Select Refresh if a recently uploaded file does not appear immediately.

Editing Text Files

Supported text files can be opened in the built-in editor without downloading them first.

Examples include:

• HTML files
• CSS files
• CSV files
• Plain-text files
• Other supported text-based formats

Right-click the file and select Edit. After making your changes, select Save to write the updated file directly to your store.

Previewing Files

File Type	How It Opens
Images	Preview directly inside the app.
Supported Text Files	Open in the built-in viewer or editor.
Other File Types	Open in a new browser tab when the browser supports the format.

Copying a Public File URL

Use Copy URL when you need a public link to a file for use in a product description, content page, blog post, email, or other external location.

1. Open WebDAV Settings and make sure Use CDN URL is enabled.
2. Open File Library.
3. Locate the file.
4. Right-click it and select Copy URL.
5. Paste the copied URL wherever the file should be linked or displayed.

Deleting Files and Folders

Select the file or folder and choose Delete from the toolbar or right-click menu.

Troubleshooting and FAQ