Our Import Products Tool offers an efficient and user-friendly way to streamline the process of uploading products in bulk to your BigCommerce store.
This support article contains several sections which can be accessed quickly by clicking the appropriate link below:
- Importing Your Products to Your Store Tools
- Supported Fields
- Additional Tool Features
- Available Support Videos
Importing Your Products to Your Store Tools
Drag and drop, or, use the Browse link to select the .CSV file from your computer. The file you are importing must have a header row with column names that you can map to the appropriate fields in BigCommerce in the next step.
If you are updating products that already exist in your store, we recommend using the Export Products tool to download your store’s products, edit them offline, and upload them back to your store using this tool. The item’s unique product id is required for existing items in order for the item to be updated. If the product id is not specified, a NEW item will be created.
If you are using this tool to add new items to your store, the product id column is required for import, but the field for each NEW item should be left blank so BigCommerce can create the new item.
Please make sure the file you’re attempting to import is a .csv file.
Once selected, click Next.
Map the columns in your .CSV file to the appropriate fields in your store by using the drop-downs.
Once complete, click Next.
By default, Your Store Tools will email you when your import is complete. If you choose to receive this notification, verify your email address is correct before clicking Submit. You will also receive a notification in the Your Store Tools Notification Center, which is the “bell” in the upper right corner.
The following BigCommerce fields are supported by this tool:
- Product ID
- Is Visible
- Product Name
- Product Type
- Brand ID (numerical value for Brand ID)
- Categories (numerical value for Category ID)
- Product Image ID 1
- Product Image File 1
- Product Image Alt 1
- Product Image ID 2
- Product Image File 2
- Product Image Alt 2
- Product Image ID 3
- Product Image File 3
- Product Image Alt 3
- Product Image ID 4
- Product Image File 4
- Product Image Alt 4
- Product Image ID 5
- Product Image File 5
- Product Image Alt 5
- Manufacturers Part Number (MPN)
- UPC (Product UPC/EAN)
- GTIN (Global Trade Identification Number)
- Price (Default Price)
- Tax Class
- Cost Price
- Retail Price (MSRP)
- Sale Price
- Product Tax Code (Tax Provider Tax Code)
- Inventory Tracking
- Inventory Level (Stock)
- Inventory Warning Level (Low Stock)
- Is Featured
- Search Keywords
- Sort Order
- Layout File (Template Layout File)
- Availability Description (Availability Text)
- Is Condition Shown (Show Condition on Storefront)
- Related Products (Show Related Products on Storefront)
- Fixed Cost Shipping Price (Fixed Shipping Price)
- Is Free Shipping
- Purchasability (available, unavailable, preorder)
- Preorder Message
- Preorder Release Date
- Remove Pre-Order Status on This Date
- Show “Call for Pricing” Message Instead of Price
- Call for Pricing Label
- Minimum Purchase Quantity
- Maximum Purchase Quantity
- Page Title
- URL (Product URL)
- Meta Description
- MAP Price
- Calculated Price
- Review Rating Summary
- Reviews Count
- Meta Keywords
Additional Tool Features
To view the history of this tool’s use, click the hamburger menu in the upper right corner of the tool’s tile and select History.
This quick view allows you to:
- See whether the job was successfully completed or not
- Process start and end time
- Retry a specific job that failed
You can also filter results by job status.
If any errors are encountered during the import process, you will receive a notification as well as a .csv file to download which explains what went wrong. The items that errored are not imported, so you will need to fix and import those items separately.
Available Support Videos
Did you find an error or need additional support? Contact us at firstname.lastname@example.org to let us know!