This guide is for users who are using the WebDAV File Manager via Your Store Tools and may contain screenshots and instructions which vary if you installed it as an app from the BigCommerce App Store. Instructions for that version can be found here.

The WebDAV File Manager allows store owners to easily manage files within their BigCommerce store without the use of a separate WebDAV client.

We provide two separate tools as part of the WebDAV File manager:

Both tools offer an easy-to-use web-based interface to manage files without the use of a WebDAV client.

In order to use the WebDAV File Manager tool, you must have WebDAV access enabled in your BigCommerce store and have a Your Store Tools account which you can create here.


Article Contents

This support article contains several sections which can be accessed quickly by clicking the appropriate link below:


Enable WebDAV Access in BigCommerce

To enable WebDAV access in your BigCommerce store, complete the following steps:

Log in to your BigCommerce control panel and go to Settings > Advanced > File Access (WebDAV)

If you have previously granted access to WebDAV to the logged-in user, a screen will be displayed with the following information:

If you have not granted access to WebDAV to the logged-in user, please complete these steps:

The WebDAV file manager will require the following information from your store:

So please have that information available for the next step.


Connect Your BigCommerce Store to the WebDAV File Manager

To connect your store to the WebDAV File Manager, log into your Your Store Tools account by clicking here and clicking the Media Manager button on the WebDAV File Manager tile.

A window will open up where you will enter the following information:

Once entered, click Submit and your store will be linked.

These settings can also be accessed by clicking on WebDAV Settings from the hamburger menu on the tool’s tile:

Here is a video that walks you through this entire process:


Using the Media Manager

To use the WebDAV File Manager’s Media Manager, log into your Your Store Tools account by clicking here and clicking the Media Manager button on the WebDAV File Manager tile.

This will open the Media Manager window.

Please note: Files uploaded to this location are stored in a separate directory created by the WebDAV File Manager. The path is /webdav/content/yst-media/ which can be browsed by using our File Library tool.

From the main Media Manager screen you can:


Upload Files with the Media Manager

To upload a file using the WebDAV File Manager Media Manager, simply browse or drag & drop the files you want to upload to the upload area.

Please note: Files uploaded to this location are stored in a separate directory created by the WebDAV File Manager. The path is /webdav/content/yst-media/ which can be browsed by using our File Library tool.


View File Information Using the Media Manager

To view information about a file stored using the Media Manager, simply locate or search for the specific file and click on it. In the right-hand pane, the following information will be displayed:

You can also take the following actions:


Create a New Folder / Directory

To better organize your files, you can create folders/directories by clicking + which expands to say “Create Folder”

To create a new folder/directory click the Create Folder button, enter the name for your folder and click Create.


Using the File Library

Each BigCommerce store comes with a web hosting environment that is accessible via WebDAV. Prior to the release of our WebDAV File Manager tool, having access to the files stored in web hosting required the use of a WebDAV client installed locally on a user’s computer.

By using our WebDAV File Manager tool, files can be managed with an easy-to-use web interface through any web browser.

To access the WebDAV File Manager’s File Library, log into your Your Store Tools account by clicking here and selecting File Library from the hamburger menu on the WebDAV File Manager tile.

This will open the File Library window.

Upon initial load, the File Library defaults to the root, or /webdav/ directory of your BigCommerce Store. You can navigate through the various directories by using the familiar file explorer-type interface.

Helpful Tips Regarding Default Directories:


File Library Functions

There are various functions you can do within the File Library by using the toolbar located at the top of the file explorer:

Depending on the file type and or current action, the following functions (left to right) may be available:

You can also customize the view of files by choosing either list format or thumbnail. Additionally, you can choose to have the File Library load full screen.

Right-clicking on a file will bring up a quick menu of common functions:

The Edit function can be used to edit text, CSS, HTML, and javascript files using the built-in editor:


Did you find an error or need additional support? Contact us at support@yourstorewizards.com to let us know!